Shipping & Returns

Shipping & Returns

Shipping

All orders placed by 12:00 PM EST will ship the same day on all in-stock items. We will notify you of any out-of-stock or Special Orders at the time of your order and provide an expected delivery date.

There may be times when we require a minimum order amount based on your ship-to location. We will let you know at the time of your order if this is the case.

Shipping charges are not included in our pricing. Applicable charges are added at checkout.

We ship via our own fleet of trucks, common carrier and UPS to ensure your order gets to its location on time and in perfect condition. If you place your order using our secure online ordering system, your order defaults to UPS shipping. If this method does not apply to your order based on your account specifics, order weight, etc., we will contact you once we receive your order.

Claims

Although we make every effort to ensure your product arrives in perfect condition, there are circumstances beyond our control. For this reason, loss or damage on freight must be noted on the delivery receipt at the time of delivery. Please be sure to fully inspect and count your cartons before you sign for them and note any discrepancies on the receipt. In the event the freight company loses or damages merchandise, without proper notification on the receipt at the time of delivery, they will not honor the claim. Please save all of the original packing material.

 

Returns

Return requests will be reviewed on a case-by-case basis. All State Dist. Northeast, Inc. reserves the right to deny an item return for any reason. To submit a return request you must contact us at 1-800-257-6617 or custserv@allstatedistributors.com,within five (5) business days of the delivery of the product in order to be considered for a return. Once five (5) business days have passed, the items are non-returnable. The customer is responsible for any shipping charges they incur in order to return the product to All State Distributors NE, Inc and any applicable re-stocking fees.

If a return is authorized and once we receive the products that you are returning, we will refund the charge for the cost of the product and any applicable taxes that you paid or we will be glad to ship you out a replacement. All State Dist. Northeast Inc. will not refund any part of the charge until the returned products have been received in our warehouse. Shipping and Handling charges on the order are non-refundable.